Within its particular bet to improve constantly its services, Iberia has just launched important changes in the Not Accompanied Children flights. This way, children will live a really kind flight making the process easier to the relatives.
All these improvements in the “Not Accompanied Children” flights can be applied physically or by phone. However, the Iberia’s website also offers this service just by filling an online form. Right then, a specialized agent will get in contact with the client who has applied for the service.
These is just some of the progress that makes it easier to the relative so they can be absolutely calmed during the flight: an SMS service which will be reporting constantly, along the whole flight, which is the exact place of the plane since the departure to the arrival. Moreover, there will be a unique desk located in every airport exclusively for this service.
On the other hand, minor will be accompanied all the time by properly trained, uniformed and identified staff. Also, there is a new image which includes: documents holder, special conveyor belt, special labels for luggage, “priority” label and seats’ special headrests including a crew’s dedication in them.